How to Fix 938 Error in Ehsaas 13500 Payment Step-by-Step Guide

Many people who are part of the Ehsaas 13500 Program are facing a 938 error while trying to withdraw their payment. This error appears at ATMs or BISP payment centers, which leaves many beneficiaries confused and worried.

Let us make it clear — this 938 error is not caused by your CNIC, eligibility, or payment status. It is a technical problem in the payment system. In this article, we will explain why this happens and give you a step-by-step solution to fix it.

Table of Contents

What is the 938 Error?

The 938 error is a system message that shows up when you try to take out your payment from an ATM or Ehsaas payment center. It does not mean you are ineligible. The error usually happens because of

Slow server or high traffic
Biometric machine issues
System errors or delays
Data not syncing with the main system

This issue is temporary, and BISP is already working to fix it.

Common Reasons for the 938 Error

Here is a simple table to help you understand the main reasons:

Reason	Details
Server overload	Too many people using the system at the same time
Biometric machine error	Fingerprint scanner not working properly
Database not updated	Delay in syncing your details with the central system
ATM software glitch	ATM or system error at the payment center
Delay in payment update	Payment not yet updated in the system

Step-by-Step Solution to Fix 938 Error

If you are facing the 938 error, follow these steps to fix it and receive your Rs. 13,500:

1. Visit the Nearest BISP or Ehsaas Center

Go to your local BISP or Ehsaas office and tell them clearly about the 938 error. Take your original CNIC and the SMS that confirms your eligibility. The staff will check your record and may forward your case to the technical team.

2. Use a Different ATM or Payment Center

If one ATM or shop shows the error, try another one. Sometimes, other locations work better because their systems are updated or less busy.

3. Try Again After Some Time

If the system is overloaded, just wait a few hours or try the next day. The error may disappear when the server is back to normal.

4. Follow Official Updates

Stay updated with Ehsaas or BISP official SMS alerts or websites. They inform people when there are system issues or updates.

Tips to Avoid 938 Error in the Future

Here are some helpful tips to avoid facing the same problem again:

Tip	Why It Helps
Check 8171 portal before visiting	Confirms your payment status
Update biometric details at NADRA	Makes sure your fingerprint works
Visit centers early in the morning	Less crowd and faster system response
Use the registered mobile number	Important for receiving SMS alerts
Avoid weekends and holidays	Systems are often overloaded on these days

What Is the Government Doing About It?

The BISP and Ehsaas technical teams are aware of this problem. They are:

Upgrading the payment system
Adding more payment centers
Improving biometric and ATM system performance

These steps will help reduce such errors and make the process easier for beneficiaries.

In Conclusion

The 938 error in the Ehsaas 13500 payment is a temporary technical problem, not a fault in your record. You can fix it by following the steps shared above: visit the nearest BISP office, use a different ATM, or simply wait for a while before trying again. Always stay connected to official sources for updates. With a little patience and proper steps, you will get your payment successfully.

How to Fix 938 Error in Ehsaas 13500 Payment Step-by-Step Guide

FAQs

1. Does the 938 error mean my payment is blocked?

The 938 error is a system issue. Your payment and CNIC are still valid.

2. What should I do first if I see the 938 error?

Visit your nearest BISP/Ehsaas center with your CNIC and eligibility SMS to get help.

3. How long does it take to fix the 938 error?

In most cases, it gets resolved in a few hours. If not, visit another payment center or try the next day.